|FREQUENTLY ASKED QUESTIONS
WHY SHOULD I BUY AT DIRECT BOATS?
At Direct Boats, we ship your items directly from the factory to your home. This avoids expensive warehousing costs and delayed delivery time, both the time and the savings are passed on to you. Unlike our box store competitors we give you service during and after the sale, what good is it to get a boat or trailer and not be able to use it because no one knows how to help you with registering your boat for use in public waterways or getting a tag for your trailer. We also ship so many boats, that our freight is cheaper, see the drop down boxes. Not only is there great prices, we have boat sale specialists standing by to offer expert assistance to make sure you get the boat that is right for you. Getting the right small boat is so important, small differences in the boats make huge differences on the water. Periodically, we offer factory discounted boats, providing you with even greater savings. These discounts reflect mark-downs from regular prices on select items for a limited-time. Because the manufacturers costs change periodically, our prices are subject to change without notice.
In total, we think you'll find shopping at DirectBoats.com a convenient, time saving, fun way to shop...and a great way to save money too!
DOES DIRECTBOATS.COM OFFER ADVICE ON HOW TO SETUP A RENTAL OR COMMERCIAL OPERATION?
Yes. The wholesale department offers advice in setting up your new business. However, we do not setup franchises. We do offer advice on which boats may be the best choice for the business, just make sure you ask for a wholesale representative.
DO YOU OFFER A WARRANTY FOR COMMERCIAL USE BUYERS?
Commercial buyers and retail buyers should be aware that we at 1St Direct Products do not offer a warranty for products we sell. Usually the factories we sell for will not offer a warranty for commercial use, sometimes structural warranties will any apply. When you receive your boat you should get a copy of your specific warranty from the specific manufacturer. If you intend to use our products for rentals, resort activities, or in any kind of commercial setting, it is your company’s responsibility to seek and obtain complete liability insurance. If you follow this link, Compare Insurance Quotes and Save!
, then click on the “Business” tab, you can apply online to get a reasonably priced rate quote.
WHERE IS MY REFUND?
If 1st Direct Products has agreed to refund your money, your refund will show up within 1-2 weeks. For instance, if you purchase an item from us and it arrives damaged, if you note the damage to the item on the driver’s delivery receipt you can cancel your order with us if you choose to and we will refund your purchase amount. If you paid with a credit card, your refund will show up on your credit card 7 to 10 business days after you cancel your order. If you paid for your order with a check or money order, we must refund you with a check or money order. This process can take a little longer. We must write the check and mail it to you. Once you receive the refund check and you cash it, it can take an additional 2 to 3 days for the bank to process it.
WHAT IF I PURCHASED A BMT PACKAGE?
If you buy a BMT package from us, these items are sold individually. These items will ship from three different locations. If one product is defective you are not entitled to a refund for the other products that arrived safely. For instance, if you purchase a boat, motor, and trailer package from us and your boat arrives in perfect condition and the trailer arrives in perfect condition, but your trailer arrived un-assembled and you are unable to assemble it. You can not return the trailer, the boat, and the motor.
DOES DIRECT PRODUCTS OFFER ADVICE ON HOW TO SETUP A RENTAL OR COMMERCIAL OPERATION?
Yes. The wholesale department offers advice in setting up your new business. However, we do not setup franchises. We do offer advice on which items may be the best choice for the business, just make sure you ask for a wholesale representative.
HOW CAN I PAY FOR MY ORDER?
We currently accept shipping address verified, American bank issued Visa, MasterCard, and Discover. Bank Transfers or counter deposits are free with Wachovia and Well Fargo. Bank to bank wire transfers only cost what your bank charges you. All US, state and local Government purchase orders are accepted. Personal checks, money orders have a 7-14 day clear time however sometimes we offer instant credit depending on the product ordered lead time. If you prefer to give us your credit card information on the phone and it is after hours, please choose that method online and call us with your information M-F 9-6 EST at 1-877-924-8155. If you are a USA based large resort, please ask for the credit department, if you would like to apply. Please mail checks to 1St Direct Products LLC., P.O. Box 6406 Americus, GA 31709.
CAN I CANCEL MY ORDER?
If your order was not a custom built item you may cancel your order. You will be charged a $25 cancellation fee if your order has not shipped out. If your order has shipped and you still wish to cancel your order, you will be charged actual shipping costs to you and shipping costs back to the factory plus a 25-50% restocking fee for the item. Some orders may not be canceled after they are shipped, such as outboard motors and inflatable boats, even if you bought it with a boat motor trailer package, the engine factories do not accept cancellations. Cancellations requests are not accepted by phone.
To cancel your order please fill out our
Cancellation Request Form.
If you place your order online for a product that is marked "Call 877-924-8155 For Shipping Information", we will contact you with your shipping cost by phone and by email. If we have not heard back from you within 3 days of trying to contact you we will automatically continue with the order. You will be charged the lowest shipping rate we can find. Your order will be held for 3 days to allow you time to respond to us, confirming you agree with the charges. These are over sized products, shipping rates can vary widely.
If it has been over 24 hours since you placed your order and you have not responded by phone or email and you wish to cancel your order, you may do so but you will incur a $25 cancellation fee. There will be a $25 cancellation fee after 24 hours unless the product is discontinued or not available. If the product is back ordered and you wish to cancel your order you will be charged a $25 cancellation fee. This fee is necessary because of our costs concerning your order, even if we are unaware of the back order status at the time your order is placed. We can not guarantee timely delivery or meet your delivery expectations.
WHY HAS MY CREDIT CARD BEEN CHARGE AND I HAVEN'T RECEIVED MY ORDER?
1St Direct Products LLC charges your credit card, and places your order with the appropriate factory. The advance charge is done to help prevent credit card fraud and the factories require this because these items are generally built to order and there are fees for canceling, see above.
DO YOU CHARGE SALES TAX?
1St Direct Products LLC is located in Georgia and must collect 7% sales tax from customers that take delivery in Georgia the rate is dependent upon the county delivered. If you live in another state, it is up to you to comply with applicable sales tax regulations in your state.
WHAT IF I CHANGE MY MIND AFTER I ORDER?
If you cancel your order, you will incur a cancellation charge and possibly a factory restocking fee. Before placing your order please review your order and make sure that you are comfortable with it. We do not credit incurred freight charges or packaging charges. See above can I cancel my order.
WHAT ABOUT BOAT AND LIABILITY INSURANCE?
We fully insure the product up and until you sign for it. We cannot insure it after this point. So it is extremely important that you contact your homeowners insurance policy holder to inform them of your purchase before it arrives.This should cover you if you miss seeing damage on the boat when you go to sign for it. And it also should cover you if something happened on the water, example run into a stump below the water. The costs are generally small, for example our policy was $20 per $1000 dollars worth of product to insure it per year. Then to extend liability from your homeowners insurance to cover the boat was $12 per year for $375K. We found this to be the most affordable insurance method, however there are companies that exlusively sell boaters insurance that you may want to look into.
WHAT ABOUT DELIVERY?
LTL Transit time is 3-7 business days, depending on distance from the respective factory. If you need an estimated delivery time when you order your merchandise, please call. While we try to meet or beat these times, such estimates are always subject to manufacturers' production and scheduling changes. If you require after business hours delivery, extra delivery charges may apply and are probably not available with the LTL carriers. 1St Direct Products LLC cannot be responsible for manufacturers' freight carrier delays. If you would like an update on the status of your order
Delivery charges are usually not included in the price of the products; however, you can find them in the Drop Down Menu (Shipping) located next to the order button for each item. Sometimes we will promote free shipping, but it will say so in the drop down box. If there is no box or it states call for shipping price, you may call a salesman or email us for a freight rate. If you decide to order online without calling for freight, it will be calculated and added to your order later. Please specify any special delivery arrangements required, additional charges may apply to that request or may not be available. Please note that ordering multiple items from the same manufacturer can decrease your shipping cost, call for quantity discounts. We can accept orders from military personnel only with a specific address within the Continental US; unfortunately we cannot arrange delivery to APO addresses outside of the continental US.
On non UPS items (LTL freight), a LTL freight company will contact you when your product is ready to leave your local terminal. The normal service is curb side delivery. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and bring it inside. If a truck cannot get to your house, then you are responsible for picking the item up from the nearest terminal or the nearest location to your house that the truck can access. Customers located in remote areas or areas where a semi truck cannot get to, may have longer transit times. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. Also all UPSable goods ship ground, unless changed over the phone. On the delivery day make sure you properly inspect the boat upon signing for it. See “what if my item is damaged” below if product is damaged. But also we recommend you contact your homeowners policy holder prior to delivery to add the boat and the liability. Example someone hurts themselves helping you unload it. The costs are minimal at around $20 per $1000 for the boat and $12 per year for the liability.
WHAT IF I WANT TO TAKE A VACATION OR BECOME UNAVAILABLE TO BE CONTACTED AFTER MY ORDER IS PLACED?
If you are unavailable for delivery, you will be held responsible for paying storage fees and/or any fees that would apply. If the freight carrier can not reach you within 3 days of the arrival of your order at the nearest freight terminal, your order will be shipped back to the factory and you will be responsible for paying cancellation charges which include shipping charges to you and back to the factory and a restocking fee. We advise that if you do plan on taking a vacation please let a sales person know so that we can avoid this issue. If you do plan on taking a vacation, please have a back up plan. Speak with a neighbor or friend who is willing to accept delivery for you. Please provide us with the name and telephone number of the person you elect to sign for your order so that they may be contacted when your order is ready to deliver. Please advise this person that they must inspect the order before accepting delivery.
WHAT IS "GUARANTEED SHIPPING"?
Guaranteed shipping is a factory common carrier shipping program that is not subject to change. Shipping costs on non UPS items on our site that are not listed as "Guaranteed shipping" may vary depending on your location. If you live in a non-direct point, such as on an island, mountain top, or a limited access area, the shipping cost for your purchase may vary from what is posted on the product page. A sales representative will call you before finalizing your order if you are subject to these unusual circumstances.
For more information please refer to our
WHY DID I RECEIVE A SEPARATE SHIPPING BILL?
If you purchase a product online that is marked "Call 877-924-8155 For Shipping Information" and you do not call us for a shipping quote. Normally we will receive your order, work out a shipping quote and then call or email you with the shipping cost before we process your order. If we do not receive your approval via phone or email, your order will be on permanent hold until we do. It is very important we can quickly communicate with you because our freight carriers also must have a response and assign a delivery time before they can deliver your product.
WHAT IF MY ITEM IS DAMAGED WHEN IT ARRIVES?
We do not guarantee that you will receive a scratch free boat. As a matter of fact all boats are scratched by their very nature, we are looking for damage that causes the boat to be unusable or have structural damage. If you want a scratch free or gouge free boat, please pick one out at a local store(you probably won't find one). Along with scratches aluminum boats may have a small indention's or small dents or dings in them from something while being scratched(that is their nature). We offer touch up paint, repair kits etc... Many times your order could be scratched as you the unload it from the truck. For certain it will be scratched the first time you use the boat and or beach it. Many boats get black rubber dust on them, it is common... it's the rubbed off forklift tires that cause this at the freight terminals, it does not harm the boat, only requires cleaning. Fiberglass boats sometimes have white wax left on them after production, it goes away with time, there is nothing wrong with the boat. Inspect the item thoroughly upon delivery. Write on the bill of lading before the freight company driver leaves, the nature of the damage and/or if any components are missing. Please take pictures, and attach them in an email so we can have a complete damage report on file. If you fail to note freight damage on the bill of laden upon delivery, the freight carrier will not compensate you for your loss!!! If there is extensive damage like a fork lift hole in the side of the item, reject it, and a replacement order will automatically be processed. Click Here for the form. If you think the packaging was too poor, we could put the product in a solid wood crate but it wouldn't stop a forklift (we have tried). If you reject a boat for cosmetic reasons, be aware that you may be held liable for freight charges, restocking fees etc... Remember all boats will have scratches, we can and will file claims for you against the freight carrier to cover the cost of the repair, but you need to work with us. Those claims normally take two months to get resolved. If you reject your boat because your not sure about some damage, we will get an email with a picture from the freight carrier when it gets back to the local terminal. Management at DirectBoats.com will look at the pictures and determine if the damage is cosmetic or structural. If cosmetic we will highly advise you to accept the boat back from the local terminal in order to avoid paying very high fees (the difference between the repair bill and shipping there and back and restocking fees). If management determines the damage is structural a new boat will manufactured and shipped out to you as soon as possible. If you notate damage on the driver's delivery receipt and accept the product, then decide that you do not wish to keep the product please do not use it. Leave the item right where it is and inform us, keep the packaging. We will file a claim with the carrier who delivered your order and they will have to arrange pickup for the item. They will not pickup a damaged product that has been used or does not have packaging. If it can be repaired locally easily, we will file a claim for you for the repair bill cost.
WHAT IF MY BOAT IS DAMAGED AND I FAIL TO NOTE THE DAMAGE ON THE DELIVERY RECEIPT?
1. Call the freight carrier immediately! You must convince the carrier they damaged the product. That means the sooner you call, the better. You will have the freight carriers name and number on the packing slip. The freight carrier will make notes in their records that the boat was damaged and what type of damage there was. They should send out a claims adjuster to inspect the product and packaging. Make sure to leave the containers and packing materials as they were when you first discovered the damage. The product was fully insured during shipment, not necessarily after. We cannot insure the products after you sign for it as good, however you can call your homeowners insurance policy holder and add the boat and liability around the boat for on average of $20 per $1000 dollars worth of product per year. We recommend you do this the day you receive your boat to cover any problems you may have.
2. Contact Direct Boats at 877-924-8155 or e-mail us at firstname.lastname@example.org . We will need the name that your order was placed in or the order number. We will make notes in our systems here. We will also need to know what kind of damage was done to the boat. Always remember all of our shipments are fully insured.
3. Take pictures of the boat and the packing materials. Then send the pictures to email@example.com . We will look at the pictures to see if the boat can be repaired or needs to be replaced, if the factory will warranty the product or not. This info is to be used in your claim.
4. We will then provide you with the information that you will need to file a claim for the damaged boat. Once you have this information you will need to call the freight carrier and start the process of a claim. There will be a claim form that you will fill out. The claim form should be completed and sent to the carrier along with the Bill of Lading, delivery receipt and product invoice. Any supplemental documentation that is obtained, like pictures of the damages or inspection forms, should be included as well. Once the freight carrier has received all of the information they need they will start the claim. You will need to keep in contact with the freight carrier to be updated on the status of your claim.
*If you win the claim, the freight carrier will reimburse you directly for the damaged freight, and will pick it up at that time. It usually takes four-to-six weeks for the claim process to finish.
*If you do not win the claim that means that the carrier thought you damaged the product after you signed for it as good, or there was not enough evidence that they did it. Many times customers on the first days of use damage the boat unknowingly hitting sharp objects on the ground in unfamiliar waters. This is the very nature of boats; however we want to get you back on the water. Just because you loose the claim you are not without a boat. There are many methods of repair available. Please ask us or the manufacture for advice on the lowest cost and safest way to repair your boat. If your boat is not cost effectively repairable you may want to contact your home owner’s insurance policy holder to file a claim with them.
WHAT IF MY ORDER IS DEFECTIVE?
If you believe that the product you purchased from us is defective in any way and you wish to return it, please contact us immediately. We will ask for photos of the product and a description of the malfunction. For example, if you receive a item and you believe that has been improperly manufactured, we will ask that you take photos of the item from every angle and photos of the defective area. We will also ask for a written description detailing in what way you believe the product is defective. We will take that information and forward it on to the manufacturer of the product. If the manufacturer finds reason to pick up the product and have it returned for inspection, we will do our best to make sure this is done in a timely manner. However, we can not send out a replacement before we receive the manufacturer’s final decision. If the manufacturer finds that the product is not defective, you will be held liable for all charges associated with its return to the manufacturer including shipping back to you. If the manufacturer finds that the product is in fact defective, we will send out a replacement as soon as the manufacturer can have one ready to ship.
WHAT IF PART OF MY ORDER IS MISSING UPON DELIVERY?
When your order arrives please inspect it for damage and for missing parts. For example, if you order a pedal boat and a boat cover, if the boat cover is missing from the order upon delivery please notate the missing part on the driver's delivery receipt. If you do not notate a missing part, the freight carrier will not compensate you for your loss. After signing the delivery receipt and notating the missing part of your order, please call us and inform us that part of your order was missing. Or you can fill out this form and we
will order a new part for you.
HOW DO I REGISTER MY BOAT?
Follow this link to view generalized instructions Boat Registration Instructions
WHY ISN'T MY ITEM THE SAME COLOR SHOWN ON YOUR SITE?
Actual colors may vary slightly from those shown. The color of our product images may vary depending on your computer's graphics card or monitor.
For more information please refer to our
WHAT IF I JUST DON'T LIKE IT?
1St Direct Products wants you to be satisfied with your purchase. Most manufacturers offer a 7 day period in which you can decide if you are happy with your purchase. Some items such as outboard motors and some inflatable boats are not returnable for any reason. Give your salesman a call if you have any questions concerning this. If you are unhappy with your purchase, and the product is undamaged; for a 15%-50% restocking fee and freight costs, you can return the product. Re wrap it in the original packaging, and call for return instructions. Some items are not returnable. Items such as inflatable boats and outboard motors are not returnable for any reason.
WHAT ABOUT MISPRINTS?
Misprints sometimes happen, especially during the fall when model year changes effect every product in the site. Misprints are unintentional and subject to change. If you suspect something is not correct on the site, be it price or description, please let us know.
For more information please refer to our
WILL MY CALL TO YOU BE MONITORED?
Please know that your calls may be monitored and/or recorded for training purposes.
OUR COMMITMENT TO YOU:
At 1St Direct Products we understand that problems occasionally occur with orders and deliveries. Our commitment is to provide the best, hassle-free resolution if such problems occur. Your experience with 1St Direct Products should always prove just how much we value your business and your time.